Warranty Policy

 

At Inboard Marine Solutions, we stand behind the quality of the marine products and services we provide and are committed to delivering dependable customer support throughout the ownership experience.

Many products sold through Inboard Marine Solutions are protected by manufacturer warranties, while selected services performed by our team may include limited workmanship coverage.

Please review this Warranty Policy carefully to understand warranty coverage, exclusions, customer responsibilities, and claim procedures.

1. Manufacturer Warranties

Most marine products sold by Inboard Marine Solutions are covered directly by the original manufacturer.

Warranty coverage, duration, limitations, and available remedies vary by manufacturer, product category, and product application.

Examples of products commonly covered under manufacturer warranties include:

  • Marine inboard engines
  • Marine generators
  • Marine sterndrive systems
  • Marine gearboxes
  • Marine inboard propellers
  • Marine electronics
  • Navigation and GPS equipment
  • Marine batteries
  • Pumps and electrical systems
  • Marine accessories and replacement parts

All manufacturer warranty terms are established exclusively by the manufacturer and may vary between brands and product lines.

2. Inboard Marine Solutions Limited Warranty

Unless expressly provided in writing, Inboard Marine Solutions does not provide an independent manufacturer warranty on products sold through our website or distribution channels.

Our role may include:

  • Assisting with product registration where applicable
  • Supporting communication with manufacturers
  • Coordinating warranty requests when authorized
  • Providing service guidance throughout the claim process
  • Assisting with documentation submission

Final decisions regarding repairs, replacement approvals, reimbursement, or warranty eligibility remain subject to manufacturer review and policies.

3. Product Registration Requirements

Certain manufacturers require registration to activate warranty protection.

Customers are responsible for:

  • Registering products where required
  • Retaining proof of purchase
  • Maintaining service and maintenance records
  • Following manufacturer maintenance schedules
  • Using products according to manufacturer guidelines

Failure to comply with registration or maintenance requirements may result in reduced warranty coverage or denial of claims.

4. Warranty Claim Requirements

To initiate a warranty request, customers may be asked to provide:

  • Original proof of purchase
  • Order number
  • Product serial number
  • Photographs and/or videos showing the issue
  • Maintenance records
  • Detailed description of the concern
  • Additional manufacturer-required documentation

Incomplete submissions may delay claim review.

5. What Warranty Coverage Generally Includes

Coverage varies by manufacturer; however, warranty programs commonly cover:

  • Manufacturing defects
  • Material defects
  • Factory workmanship defects
  • Structural defects during the warranty period
  • Factory-installed components

Warranty remedies may include:

  • Repair of covered components
  • Replacement of covered components
  • Product replacement
  • Manufacturer-approved reimbursement

Warranty decisions are determined following inspection and manufacturer evaluation.

6. What Is Generally Not Covered

Unless specifically included under manufacturer terms, warranties typically exclude the following:

Normal Wear & Cosmetic Aging

  • Surface fading
  • Oxidation
  • Upholstery wear
  • Paint deterioration
  • Cosmetic corrosion
  • Weather exposure
  • Routine aging of materials

Improper Use

  • Misuse
  • Abuse
  • Neglect
  • Commercial operation where excluded
  • Racing activities
  • Improper loading
  • Improper storage

Improper Maintenance

  • Failure to follow maintenance schedules
  • Incorrect winterization procedures
  • Lack of scheduled servicing
  • Use of improper lubricants, oils, or fluids

Unauthorized Modifications

  • Structural alterations
  • Engine modifications
  • Performance tuning
  • Electrical system changes
  • Aftermarket installations causing damage

Environmental & External Damage

  • Flooding
  • Storm damage
  • Lightning strikes
  • Fire
  • Accidents
  • Grounding incidents
  • Collision damage

Transportation Damage

Damage occurring after delivery due to:

  • Improper loading
  • Improper transportation
  • Improper handling
  • Shipping carrier incidents

Transportation-related claims may need to be submitted directly to the responsible carrier or insurer.

7. Marine Engine Warranty Information

Marine engines sold through Inboard Marine Solutions are generally covered directly by their manufacturers.

Warranty terms may vary based on:

  • Engine type
  • Registration requirements
  • Operating conditions
  • Maintenance schedules
  • Service intervals

Customers should follow all manufacturer maintenance recommendations to maintain eligibility.

Inboard Marine Solutions cannot independently approve or deny manufacturer engine warranty claims.

8. Marine Electronics Warranty

Marine electronics and electrical systems are generally covered directly by their manufacturers.

Examples include:

  • Navigation systems
  • Chart plotters
  • Fish finders
  • Radar systems
  • Marine communication devices
  • Audio systems

Customers may be referred directly to manufacturers for troubleshooting, replacement, or repair service.

9. Marine Generator, Sterndrive & Gear System Warranty

Marine generators, sterndrives, marine gearboxes, and propulsion systems may include manufacturer-backed warranty coverage.

Warranty approval may depend upon:

  • Proper installation
  • Maintenance compliance
  • Correct commissioning procedures
  • Operational usage guidelines

Customers should maintain installation and service documentation.

10. Service & Repair Workmanship Warranty

Where Inboard Marine Solutions performs installation, repair, or service work, workmanship may be covered for a limited period as specified on the applicable service invoice.

Workmanship coverage may include:

  • Installation-related errors
  • Service workmanship defects
  • Improper assembly performed by our team

Workmanship coverage does not include:

  • Manufacturer defects
  • Normal wear
  • Customer misuse
  • Damage caused by unrelated mechanical failures

11. Warranty Service Locations

Warranty work may be completed by:

  • Inboard Marine Solutions
  • Authorized service facilities
  • Manufacturer-authorized repair centers
  • Certified marine dealers

Unless otherwise stated by the manufacturer, customers may remain responsible for:

  • Transportation costs
  • Shipping charges
  • Travel expenses
  • Storage fees
  • Vessel hauling expenses

12. Limitation of Liability

To the maximum extent permitted by law, Inboard Marine Solutions shall not be liable for:

  • Incidental damages
  • Consequential losses
  • Downtime
  • Loss of use
  • Travel expenses
  • Storage costs
  • Towing charges
  • Rental expenses
  • Lost profits
  • Property damage arising from product failure

Customer remedies are limited to those available under applicable manufacturer warranty terms.

13. Warranty Transfers

Many manufacturer warranties apply only to the original purchaser.

Warranty transfer eligibility varies by manufacturer.

Customers purchasing used equipment should confirm transfer eligibility directly with the manufacturer prior to purchase.

14. Contact Us

For warranty questions or assistance with claim coordination, please contact:

Inboard Marine Solutions
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Website: [Insert Website URL]

Business Hours: Monday–Friday (excluding holidays)

Please include your order number and product details when requesting warranty assistance.