Delivery & Return

We offer flexible delivery solutions designed to meet the needs of both recreational and commercial marine customers.

Delivery Options Overview

At Inboard Marine Solutions, we are committed to delivering premium marine equipment with reliable shipping options and responsive customer support. Whether you are ordering marine engines, generators, sterndrives, propellers, gear systems, or replacement components, our goal is to make delivery and returns straightforward and transparent.

Please review this Delivery & Returns Policy before placing your order.


Delivery Overview

We offer flexible delivery solutions designed to meet the needs of both recreational and commercial marine customers.

Eligible orders may qualify for promotional shipping offers based on order value, destination, and product category.

Additional delivery services, including expedited processing and scheduled delivery windows, may be available depending on location and product availability.


How Delivery Works

1. Place Your Order & Select Delivery Preferences

Choose your preferred shipping method during checkout based on product availability and destination.


2. Receive Order Confirmation

After successful order placement, you will receive confirmation containing:

  • Order details
  • Estimated processing time
  • Shipping information
  • Tracking updates (when available)

3. Order Processing & Shipment

Our logistics team prepares and ships your order using the most appropriate carrier and transport method.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Product category
  • Shipping destination

4. Delivery & Receipt

Once delivered, customers should inspect shipments immediately and retain packaging until products have been verified.


Small Parts & Marine Accessories Delivery

For smaller products including:

  • Marine parts
  • Accessories
  • Components
  • Maintenance products
  • Marine hardware

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Freight & Remote Area Deliveries

Certain locations may require additional freight handling charges.

Examples include:

  • Remote destinations
  • Islands
  • Limited-access locations
  • International delivery zones
  • Specialized commercial delivery locations

If additional freight charges apply:

  • Customers will be contacted prior to shipment
  • Orders may be approved, modified, or cancelled before dispatch

Shipping Fees

Please note:

  • Shipping fees are generally non-refundable
  • Additional freight surcharges may apply
  • Residential delivery charges may apply
  • Liftgate and special handling fees may apply
  • Customs duties and taxes remain customer responsibility where applicable

Final shipping costs are displayed during checkout.

Exchange or Return of Goods

If eligible under our Return Policy, customers may request a return or exchange within the applicable return window.

To remain eligible:

  • Products must remain in original condition
  • Products must be unused and resalable
  • Original packaging must be retained
  • Manuals and accessories must be included
  • Proof of purchase must be provided

Opening packaging for reasonable inspection does not automatically void eligibility.

Refund Processing

Approved refunds are issued according to applicable processing timelines.

Refund timing may vary based on:

  • Payment method
  • Banking institution
  • Order location
  • Inspection completion

Refunds are generally issued to the original payment method.

Damaged Deliveries

All shipments are inspected before dispatch.

If damage is visible:

  • Inspect shipment immediately
  • Document damage with photographs
  • Note damage with the carrier
  • Retain packaging materials
  • Contact customer support promptly

Failure to report visible shipping damage may affect claim processing.

Return Conditions

Returned merchandise may be refused if any of the following are missing:

  • Complete original product contents
  • Original packaging
  • Proof of purchase
  • Warranty documentation (if applicable)
  • Required defect reports or claim information

Inspection is required before approval.

Large Equipment & Oversized Delivery

For larger products including:

  • Marine inboard engines
  • Marine generators
  • Sterndrive systems
  • Marine gearboxes
  • Large propulsion components

Standard Freight Delivery

Estimated delivery timelines vary depending on:

  • Product size
  • Carrier schedules
  • Delivery location

Scheduled Delivery Options

Where available, customers may request:

  • Preferred delivery windows
  • Freight appointment scheduling
  • Commercial receiving coordination

Additional delivery fees may apply.

FAQs

Can I change my shipping method after placing an order?

In some cases, shipping changes may be possible before order fulfillment begins.

Do large marine products require freight delivery?

Yes. Certain oversized equipment requires specialized freight transportation.

Can I return opened products?

Products may be eligible if they remain unused and meet return requirements.

Shipping and freight charges are generally non-refundable.

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What if my shipment is delayed?

Carrier delays may occasionally occur. Our team will provide updates whenever available.