Terms & Conditions

Welcome to Inboard Marine Solutions. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and all purchases completed through our platform.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. General Terms

Inboard Marine Solutions provides marine equipment, marine propulsion systems, marine engines, generators, sterndrives, gear systems, propellers, accessories, replacement parts, and related services.

We reserve the right to modify products, pricing, inventory availability, promotions, website content, and these Terms at any time without prior notice.

Orders remain subject to review, verification, and acceptance.

2. Methods of Payment

We currently accept the following payment methods:

  • Visa®
  • Mastercard®
  • Bank Transfer
  • Zelle®

If you would like to arrange payment using an alternative method, please contact our support team.

Customer Support
Phone: [Insert Phone Number]

Orders may require payment authorization and verification prior to shipment.

3. Sales Tax

Applicable sales tax is calculated according to local, state, federal, and international regulations.

Customers may be required to provide:

  • Tax exemption certificates
  • Reseller documentation
  • Proof of export or shipping records where applicable

Orders delivered to locations requiring tax collection will include applicable sales tax.

Customers remain responsible for understanding local tax obligations.

4. Back Orders

Occasionally, product availability may be affected by supplier or manufacturer delays.

If an item becomes backordered:

  • Customers will be notified by our support team
  • Customers may choose to maintain the order until inventory becomes available
  • Orders may require payment capture, cancellation, or alternate payment arrangements

Because online payment authorizations may expire, extended order holds may not be possible.

Availability dates are estimates and are not guaranteed.

5. Special Orders

We proudly support special-order requests for marine equipment and hard-to-source products.

Customers requesting special orders should provide:

  • Manufacturer details
  • Model number
  • Product specifications
  • Color or configuration requirements

Customers are responsible for verifying submitted product information.

Unless otherwise approved:

  • Special orders cannot be cancelled once submitted
  • Special-order items are non-returnable
  • Manufacturer-direct shipments may include additional handling fees

6. Returns, Refunds & Exchanges

Customer satisfaction remains important to Inboard Marine Solutions.

Returned products must:

  • Be unused and resalable
  • Include original packaging
  • Include manuals, documentation, and accessories

We reserve the right to refuse returns or apply restocking charges for incomplete or damaged returns.

Return Guidelines

  • Refund requests must be submitted within 14 days of delivery
  • Exchange or store credit requests must be submitted within 30 days
  • Defective or damaged items must be reported within 10 days
  • Return authorization is required before shipment
  • Tracking information must be provided for refund eligibility

Non-Returnable Products

The following items are generally excluded from return:

  • Marine electronics
  • Installed engines
  • Installed generators
  • Custom and special-order products
  • Final sale inventory
  • Clearance merchandise

Refund processing begins after returned products are received and inspected.

International refunds may require 14–30 business days.

Please refer to our Refund & Return Policy for complete terms.

7. Shipping Terms

Orders may ship through:

  • UPS®
  • USPS®
  • Freight carriers
  • Specialized marine transport providers

Shipping methods are selected based on:

  • Product size
  • Weight
  • Destination
  • Delivery requirements

Products requiring freight delivery may incur additional transportation charges.

Shipping Charges

Please note:

  • Shipping costs are non-refundable
  • Return shipping is generally customer responsibility
  • Oversized, liftgate, residential, remote-access, and special handling fees may apply

Customers will see applicable charges during checkout.

Shipping Processing Times

Typical order processing:

  • Standard processing in order received
  • Major unit shipments may require up to 5 business days during peak demand periods

Transit times vary by destination and carrier.

Remote & International Shipping

Additional freight charges may apply to:

  • Remote locations
  • Islands
  • International destinations
  • Limited-access delivery areas

Customers may approve additional shipping charges or cancel before shipment.

8. Warranty Information

Many products sold by Inboard Marine Solutions include manufacturer warranty protection.

Warranty coverage and claim procedures vary by manufacturer.

For warranty assistance:

  • Contact the product manufacturer directly
  • Or contact our customer support team for assistance

Warranty coverage is separate from return eligibility.

9. Damaged Goods & Delivery Inspection

Every order undergoes inspection before shipment.

Customers should inspect all products immediately upon delivery.

If shipping damage is visible:

  • Refuse shipment when possible
  • Record damage with the carrier
  • Contact customer support immediately
  • Retain packaging materials

Failure to report damage promptly may affect claim resolution.

10. Product Use & Installation

Customers are responsible for:

  • Proper installation
  • Following manufacturer instructions
  • Correct operation and maintenance

Marine engines, propulsion systems, and generators may require preparation before operation.

Improper installation or operation may void warranty coverage.

11. Limitation of Liability

To the maximum extent permitted by law, Inboard Marine Solutions shall not be responsible for:

  • Indirect damages
  • Loss of profits
  • Shipping delays
  • Installation expenses
  • Downtime or operational interruption

Total liability shall not exceed the original purchase value of the product.

12. Intellectual Property

All website content including:

  • Logos
  • Product descriptions
  • Graphics
  • Images
  • Text
  • Branding materials

remain the property of Inboard Marine Solutions or their respective rights holders.

Unauthorized use is prohibited.

13. Changes to Terms & Conditions

We reserve the right to revise these Terms at any time.

Updates become effective immediately upon publication.

Continued use of our website constitutes acceptance of revised Terms.

14. Contact Information

For questions regarding orders, shipping, warranties, payments, or customer service:

Inboard Marine Solutions
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Website: [Insert Website URL]

Business Hours: Monday–Friday (excluding holidays)